Gary's rule is simple: root cause before parts. Anybody can swap a thermocouple and leave. We'd rather find out why the low water cutoff tripped, or why the relief valve is weeping, because the part that failed is often the symptom. Every boiler is different, and after enough years you get used to what a healthy flame and a steady water line look like on each one.
We have a lot of respect for the steamfitters who piped these Warren houses decades ago. The dead men, as old timers call them, knew you only need ounces of pressure to heat a house. When we find a system that's fighting itself, it's usually because somebody later changed the near-boiler piping, turned the pressuretrol way up, or used a radiator vent where a main vent belongs.
You see what we see. If a pigtail is packed with sludge or a steam trap is stuck, we pull it and hand it to you before we replace anything. You get a written estimate, and the number you approve is the number on the invoice. No commission, so nobody on the job gains anything by talking you into work your boiler doesn't need.
Before we pack up, we leave a record at the boiler. On a tune-up that's a combustion printout with the O2, CO2 and CO readings. On a repair it's the date, the part and the pressure setting written on a tag. We also show you how to watch the sight glass and test the low water cutoff, because a homeowner who knows those two things calls us less often.